Online Training FAQs

Online Training FAQs

• How do I log into Online Training?

  1. Click here to access Online Training.
  2. Log in with your NetID and password. If you don’t know your NetID and/or password or are having trouble logging in, please contact OIT.
  3. You have successfully logged in when you see your name under "Welcome to Online Training".

• How do I take Online Training?

  After successfully logging in, you will see your required training in the list of courses under your name. Click on the name of the training you would like to do. Due dates are listed to the right of the course name, with the trainings due soonest at the top of the list. You can also take any training that is available online by clicking “Courses Available Online” on the left of the page. A list of the courses you have completed is found under "Completed Courses", also on the left.

• Who do I contact when I can't log in?

  NetID/passwords are used to access Online Training. Click here for online help. You can also contact the Help Desk at 919-684-2243.

• Why don't I see my name under "Welcome to Online Training"?

  You may not be active in our system yet. This is common for new employees. Once we receive your information and become active, your training should automatically populate. Until that time, you can take any necessary training from the Courses Available Online list.

• How should employees do their safety training if they don't have a computer?

  Their department can make a computer available for them to use for safety training. If the employee is not familiar with using a computer, the supervisor should help them get set up and, if needed, go through the training with them.

• Why do I have to take safety training?

  The purpose of the Duke Safety Training Program is to provide employees with the knowledge and tools necessary to reduce the risks associated with their work responsibilities to the lowest possible level. Safety training programs are developed in response to federal, state, and local regulations, accreditation agency requirements and institutional needs. See Safety Training Policy for more details.

• How is my required training determined?

  Requirements are based on your job responsibilities and potential occupational exposures. See Safety Training Policy for more details. If you work for Duke Health, you can also refer to the Duke Health Annual Training Guide to find guidance for determining annual training requirements for new and exist​ing Duke Health team members.

• How often do I have to take a particular course?

  See Training Frequencies.

• How often do I get notified when my training is going to expire?

  Email notifications from OESO are sent 30 days and 7 days in advance of a training due date, and the day after the due date has passed (if the training has not already been completed). After that, an email notification is sent on the first day of the month every month until the training has been completed. An email is also sent the first Monday after a training requirement has been added to an employee’s profile.

• How do I know what training is due/overdue for me?

  Training page due dates are listed to the right of the course name, with the trainings due soonest at the top of the list. Past due courses are noted with an asterisk (*) next to the due date.

• Is all training available online?

  Most training is available on-line. Training not offered online is considered "hands-on" such as fire extinguisher training. There are also items listed under your required training that are “hands-on” activities such as vaccinations.

  If a training course or activity is not available online and it is listed under your required training, follow the instructions or call the number listed to set up the "live" training/activity session. In the example below, the Tdap Vaccine requirement is due by 10/01/13. Employee Health should be called at 684-3136 if you have questions regarding the vaccine/to set up an appointment to receive the vaccine.

  Employee Health Activity (Questions/Appointments call 684-3136)	Due Date
  Tdap Vaccine	10/01/13

   

  Note: If you are required to take a training course that is available online and it is not listed under your required training OR the Courses Available Online page, it may be available through other training tools used within Duke such as the Learning Management System (LMS), SWANK, or MedHub. Ask your supervisor if you don’t know which tool to use to locate the training in question.

• Why is there no link to complete the training?

  See "Is all safety training available online?" FAQ from Above.

• How can I tell I passed a quiz?

  After successful completion of a quiz a “Congratulations! You passed the quiz” page will pop up. See the Completed Training FAQ above for more information.

• How do I get proof of training completion?

  See the Completed Training FAQ above.

• Completed Training

  Use this link to view all your completed training and activities. To print the whole list, click “Send to Printer” under your name.

  To print documentation for individual courses click “View Certificate” to the right of the course name and then click "Print this Certificate" on the top left of the pop up page. This is the case for any course you complete, even if the course is not a requirement for you.

• Courses Available Online

  Use the Courses Available Online link on the left of the page or in the paragraph below your name to see a complete list of our online offerings.

  Note: If you are required to take a training course that is available online and it is not listed under your Required Training list OR Courses Available Online, it may be available through other training tools used within Duke such as the Learning Management System, SWANK, or MedHub. Ask your supervisor if you don’t know which tool to use to locate the training in question.

• Why did the link for the quiz take me back to my Required Training page?

  You may have timed-out of the NetID system. Log out of the NetID system and re-log back into Online Training. Click on the course you were taking and go back to the quiz link. Click the quiz link and it should bring up the quiz. If you continue to experience issues, call OESO at 919-684-2794.

• Why doesn't a course I'm required to take appear in my Required Training tab?

  If the course is offered on our site and it does not appear in your Required Training list, Contact Us or call OESO at 919-684-2794 and we will add it to your requirements.  

  Note: If you are required to take a training course that is available online and it is not listed under your Required Training list OR Courses Available Online, it may be available through other training tools used within Duke such as the Learning Management System, SWANK, or MedHub. Ask your supervisor if you don’t know which tool to use to locate the training in question.

• Why can't I find a course in Courses Available Online?

  If you are required to take a course that is available online and it is not listed under Courses Available Online, it may be available through other training tools used within Duke such as the Learning Management System, SWANK, or MedHub. Ask your supervisor if you don’t know which tool to use to locate the training in question.

• Can I take my training before my first day?

  We strongly advise not completing training before your first day as we will not have all your information in our database and you may have to retake courses. Training is to be completed during working hours and within two weeks of employment. This timeframe is applicable for all employees, new or those who have transferred between departments. See the Safety Training Policy for more details.

• Why does my Employee Health Activity state I have not completed the requirement but I have submitted my documentation and/or completed my requirement with EOHW?

  Call Employee Occupational Health and Wellness (EOHW) at 919-684-3136 and they will update your record. Once they update your record, it will be correctly reflected in our system within 24 hours.

• Why did I receive an email that training has been added to my profile?

  New trainings may be added for several reasons. See Tier 2-Training Provided by Departments in the Safety Training Policy.

• How do I check training for another employee?

  Click on the link "Check Employee Training" on the left side of the screen. Then enter the "Duke Unique ID#" of the employee you wish to check.

• The module is not loading or loads blank

  If the module you are trying to access is not loading, or loads blank, please try using a different browser. Firefox and Chrome run our modules best. If the problem persists, please Contact Us.